- Types of Information Collected
- What Do We Do with the Information We Collect?
- How Do We Protect the Security of Your Information?
- Is Information Shared with Third Parties?
- How Can I Decide What Promotional Communications I Will Receive?
- Opting-Out (Un-subscribing)
- Children's Online Policy
- Who Should I Contact for More Information?
EDDCloud uses personal information to better understand your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with EDDCloud. EDDCloud will not sell, rent or lease your personal information to others. On some EDDCloud websites, you can order products or services, request information, subscribe to marketing or support materials, or apply for a job at EDDCloud. The types of personal information you provide to us on these pages may include name, address, phone number, email address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data. To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.
Information Needed to Make a Purchase
When you make a purchase, we ask for your name, company name, address, phone number, email address and other information necessary to fulfill and track your order. For purposes of billing, you may need to provide your EDDCloud account number or credit card information, including type, number, and expiration date and billing address for the card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s).
Information Needed to Create an Account
You may create an account online. Creating an account allows you to save certain billing information so that you can track the status of your orders and set your ordering preferences. For your privacy and security, we do not store credit card numbers in your account.
Non-personal Information (Cookies and other Info)
Non-personal data we collect may include the pages visited, unique URLs visited within our web properties, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies.
- Schedule merchandise deliveries of online purchases
- Create an online account for you
- Bill your credit card for your purchases
- Confirm and track your orders
- Respond to your customer-service inquiries or requests
- Provide promotional and other communications to you, if you choose to receive them
- Offer products you want
- Enhance our website (customer experience) based on anonymous information about our site visitors
If you enter credit card payment information (for example, American Express, MasterCard or Visa information) to purchase EDDCloud equipment, supplies or services, that information is encrypted and protected with industry standard encryption software. EDDCloud currently uses Secure Socket Layer technology (SSL) to protect such information and ensure that credit card transactions are secure.
We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. All information transmitted through EDDCloud.com is stored on our secure server. We use Secure Sockets Layer (SSL) technology, which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information. Your web browser should display a web address with an "https" prefix, indicating that the SSL technology is operating when using certain portions of our website.
We do not rent, sell, or exchange your names to third-party companies for their marketing purposes. We do provide your information to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions, to deliver packages, to schedule and perform product installations and to administer service programs. We may share information with others who help us analyze sales data, maintain our records, and provide other services for EDDCloud. We may also share your information with companies that act on our behalf and at our direction to notify you of additional EDDCloud products and services. These companies may also conduct customer satisfaction surveys and manage other customer services and benefits for us. These third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions.
Any information we collect about you or your computer is used exclusively by EDDCloud to enhance and improve your visits to our site, or to provide you with requested information, products or services. For example, when a customer submits credit card information to EDDCloud in order to place an online order, such personal information is used only for payment and shipping purposes. We may similarly share data with our affiliates and contractors in order to help us analyze such information, assess usage trends, improve site layout or design, or to maintain or upgrade our software and web capabilities. However, no personal information is distributed to third parties for direct marketing or solicitation purposes. If EDDCloud or substantially all of its assets are targeted for acquisition, customer information may be disclosed on a confidential basis as part of the due diligence or investigative efforts of the potential third party acquirer. In the event of any actual acquisition, such information would be transferred as part of the transaction to the acquirer.
To opt-out of receiving communications you have requested (such as email newsletters, promotions, product updates, etc.), use any of the following methods:
- Select the email "opt-out" or "unsubscribe" link, or follow the opt-out instructions included in each subscription communication
- Write to EDDCloud - be sure to provide your name, email and postal address, and relevant information about your subscriptions and registrations.
EDDCloud is committed to the preservation of online privacy for all of its visitors, including children. We do not knowingly collect information about children or sell products to children. In accordance with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using any/all EDDCloud web properties.
700 Wilshire Boulevard; Suite 510
Los Angeles, California 90017